Template
Website Chat Assistant (EN/RU)
The chat assistant from the flowcastle.ai website, ready to install. It greets visitors in English or Russian, answers from a knowledge base, and hands the chat to a real person when asked. Study it or adapt it for your site.
Who it's for: For site owners who want a chat widget on their website in two languages. Visitors tap a topic or type a question. For simple support requests, the Support Ticket template is easier.
- 👋 Hi! I'm the FlowCastle assistant — and yes, I'm a FlowCastle bot myself. Ask me anything about the product, or pick a topic:💡 What is FlowCastle?💰 Pricing🚀 How do I start?👤 Talk to a human📦 More bot templates
- 💰 Pricing
- Plans are simple — every plan includes unlimited bots and flows: • Free — $0/mo: 250 active subscribers • Starter — $9/mo: 500 subscribers • Growth — $29/mo: 3,000 subscribers If you go over your limits, nothing breaks — we'll just ask you to upgrade.⬅️ Back to menu
What the conversation looks like
- 👤 Talk to a human
- Sure — handing this over to a human 👤 One sec… Typical reply time: within 2 hours.
- Done! A human will pick up this chat. Write your question here, and leave an email or Telegram handle in case you step away.
How it works
- A visitor opens the chat and the bot greets them in their language — English or Russian
- The welcome message offers buttons with popular topics, so most visitors get an answer in one click
- If the visitor types a question instead, the AI answers using the knowledge base you provide
- The AI is told to never invent facts — when unsure, it says so and offers to bring in a person
- Anyone who asks for a human gets a live conversation with your team, with honest expectations about reply time
- After every answer the topic menu comes back, so nobody ends up stuck
Setup requirements
- Swap the FlowCastle texts — the welcome message, topic answers, and pricing — for your own. Keep only the languages you need.
- Fill the knowledge base with real facts about your product or service; the demo documents show the format.
- Adjust the short instruction that tells the AI what to help with and when to call a person.
- Update or remove the two link buttons in the welcome menu.
- Add the chat widget to your site and decide who on your team answers handoffs.
Details
Good to know
- Works in the chat widget on your website — visitors don't need Telegram or any other app.
- This is the exact assistant running on flowcastle.ai, including the original texts, so you can see how it's built.
- The AI answers only from the knowledge base you control — replace the demo content and it speaks for your business.
- When a visitor asks for a person, the conversation appears in your FlowCastle inbox where your team replies.
- English and Russian are built in, and the right language is chosen automatically for each visitor.
- Topic buttons and the AI share the same facts, so you update information in one place.
Common questions
- Which languages should the assistant speak?
- Which topics deserve their own buttons in the menu?
- What can the AI answer on its own, and what should always go to a person?
- How quickly can your team reply when a visitor asks for a human?
Keep in mind
- Visitors never type commands — everything works through buttons and plain questions.
- Keep facts in the knowledge base rather than copying them into messages, so there's one place to update.
- The AI is told not to guess prices or features — keep that rule when you edit the instructions.
- Leave the free-text path to the AI in place: buttons cover popular topics, but most people simply type.
The flow behind this bot
This is the whole flow you get. Once you add the template, you can change any message, button or step.
Read-only preview · 5 flowsOpen full-screen preview ↗
Ready to build on this?
Clone the template into your workspace and edit every message, button and action — nothing is locked.