Customer Feedback Survey

A one-message feedback flow: a five-star tap, a quick follow-up question, and an instant alert to you or your team with the score and comment — so no piece of feedback goes unread.

Perfect if you want to know how you're doing without building a survey tool or waiting on a report — every response gets to you the moment it's sent. Customers rate you in one tap and add a comment in their own words, happy and unhappy responses take different follow-up questions automatically, and you get notified instantly instead of checking a dashboard.

• What are you collecting feedback about — your service overall, a specific order, or an event?
• Who should receive new feedback alerts?
• Should low ratings also open a live chat with staff, or is the alert to you enough for now?
• Connect your Telegram bot: Settings → Bots → paste the token @BotFather gave you.
• Open Variables and set what you're collecting feedback about (for example, "our service" or "your recent order") so the opening question reads naturally.
• Tag yourself — and anyone else who should see new feedback — with the "feedback" tag on the Contacts page. The Notify feedback owner action messages everyone carrying that tag.
• Press Deploy, then send /feedback to your own bot once to confirm the full loop works and the alert arrives.

• Someone sends /start or /feedback and sees a rating question with five star buttons, from Excellent down to the lowest rating
• They tap a rating — no typing a number required
• A 4 or 5-star tap asks what you did well; a 1-3 star tap apologizes and asks what to improve
• Their written reply is captured either way
• The contact is tagged promoter or detractor based on their score, so you can filter or follow up with each group later
• You (or your team) get an instant alert with the score, the comment, and who sent it
• They see a thank-you message, and can send /feedback again anytime to leave more

Good to know

• Each star button routes straight to its own follow-up question — there's no score comparison to misconfigure, so ratings can't get sorted into the wrong path.
• The /feedback command means returning customers can leave feedback again anytime without restarting the bot from scratch.
• The promoter and detractor tags are applied automatically from the score, so you can later message just your promoters — for review requests, for example — or check in with detractors separately.
• This template delivers each response as an instant alert message — it doesn't include a dashboard or aggregate score charts.
• Everything is editable afterwards in the visual editor — what you're asking feedback about, the questions, and who gets notified are all plain settings, not code.

Keep in mind

• This template sends each response as a direct alert — it doesn't include analytics dashboards or aggregate score reports.
• Low ratings are never a dead end: the improvement question always gets asked, and the alert still goes out either way.
• Ratings are collected with tappable star buttons, not typed numbers, so there's nothing for a customer to get wrong.