Appointment Booking

• Someone opens your bot and picks: book an appointment, reschedule, cancel, or get help
• For a new booking, they choose a service — or type one in if it's not listed — then send a preferred date and time
• They give their name and phone, and get a booking reference plus "request received" — never a false "confirmed"
• Your team is alerted immediately with the customer's name, phone, service, and preferred time, and confirms the time with them
• For an existing booking, they give the reference and can request a reschedule or cancellation the same way
• If they need help, the bot opens a live conversation with your team

• Connect your Telegram bot: Settings → Bots → paste the token @BotFather gave you.
• Open Variables and list the services you offer so the booking menu matches your business.
• Make sure your team has at least one notification channel turned on (Telegram, email, or push) — every booking, reschedule, and cancellation request arrives there.
• If you use a booking or calendar system, you can later connect it in place of the Availability Check step.
• Press Deploy, then book a test appointment on your own bot to confirm the request, the reference number, and the team alert all arrive.

Good to know

• Out of the box, every booking is a request your team confirms — the bot never tells a customer a time is confirmed. That's the safe default, not a limitation.
• Every request reaches your team as an alert through their notification settings (Telegram, email, or push). You confirm the time with the customer from Live Chat.
• Later, you can connect a booking or calendar API to check real availability and confirm automatically — that's a setup step, the conversation itself doesn't need to change.
• Live support opens as a real conversation inside your workspace whenever a customer needs staff help, no separate app required.
• Everything is editable afterwards in the visual editor — the service list, the questions asked, and the alert texts are all plain settings, not code.

Common questions

• Which services should customers be able to book?
• Will staff confirm requests by hand, or should a calendar API check availability later?
• What customer details do you need before you can confirm a booking?

Keep in mind

• The bot never claims an appointment is confirmed — until your team (or a connected calendar) confirms it, the customer sees "request received," which is the honest version.
• If a time doesn't work, the customer is always offered another time or a way to reach staff — they're never left stuck.
• Don't promise a specific time in the confirmation message — your team confirms it.