Abandoned Checkout / Cart Recovery

Recovers abandoned carts automatically: when a shopper leaves checkout unfinished, they get a friendly reminder after a wait you control — unless they've already completed the order, in which case the bot stays silent.

Perfect if you sell through an online store and lose sales to people who add items to a cart and never finish paying. Connect your store's abandoned-checkout event and this template takes it from there — waiting a set amount of time, then sending a reminder with a link back to checkout, an optional discount, and a way to ask a real person a question. It never nags someone who already paid.

• Which ecommerce platform will send the abandoned- and completed-checkout events?
• How long should the bot wait before the first reminder?
• Should the reminder offer a discount, a way to reach support, both, or neither?
• What field in the webhook payload identifies the shopper's Telegram/contact record?
• Connect your store's abandoned-checkout and completed-checkout events to the bot's webhook triggers — swap the placeholder paths and field mappings for your real ecommerce platform's payload.
• Decide how long to wait before the first reminder and set cartRecoveryWaitMinutes (defaults to 60 minutes).
• If you want the reminder to include a discount, set cartRecoveryDiscountCode to a real, active promotion — the default SAVE10 is a placeholder, not a live code.
• Press Deploy, then trigger a test abandoned-cart event to confirm the reminder arrives with the right cart total and checkout link.

• A shopper adds items to a cart and leaves checkout without finishing — your store sends that event to the bot automatically
• The bot notes the cart details (what's in it, the total, the checkout link) and starts a timer
• After the wait you set (an hour by default), it checks whether the order was completed in the meantime
• If it wasn't, the shopper gets a friendly reminder: their cart total, a link back to checkout, and — if you choose — a discount code
• If they finished checking out during the wait, the reminder is skipped silently — no message, no pressure
• If your store later reports the order as completed, any pending reminder for that shopper is cancelled and they get a simple thank-you instead
• If a shopper has a question, they can ask right in the chat and get handed to a real person, with their cart details attached

Good to know

• This runs off your store's webhooks, not something the shopper types — any platform that can send a JSON event (Shopify-style or generic) works once its fields are mapped in.
• The reminder always checks whether checkout has already completed before sending — nobody who's already paid gets a "you forgot something" message.
• One reminder is tracked per shopper, not per cart: if the same person abandons two carts, finishing either one clears the pending reminder for both. A new abandoned-cart event starts the process again.
• The reminder wait defaults to 1 hour and is a plain setting (cartRecoveryWaitMinutes) — change it to whatever fits your store.
• The discount code ships as a placeholder (SAVE10) and the default reminder text doesn't even mention a discount — turn one on and set a real code before going live if you want to offer it.
• Questions from shoppers are handed to a real person instead of looping them back into a bot menu.
• No payment details are ever collected in the chat — the bot only links back to your real checkout.

Keep in mind

• Don't offer a discount code unless it's a real, active promotion — the default SAVE10 is a placeholder.
• Don't expect this to work out of the box — it only starts once your store's real webhook events are connected.
• Don't worry about double-messaging paying customers — the bot always checks order status first.
• This never asks for payment details in chat, and it shouldn't — keep checkout on your real store.